Shipping & Returns
Shipping Policy
This Shipping Policy is for Yofi's Candles and More and was last updated on 01/23/2024.
1.SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (3-8 Business Days)
Expedited (1-2 Business Days)
Free Shipping after $150 (3-8 Business Days)
2.PROCESSING TIME
Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3.CANCELLATIONS
After an order is submitted, processing begins, and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4.RETURNS
All sales are final, and returns are not accepted, unless an exchange was authorized.
5.DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
6.DAMAGED ORDERS
Yofi's Candles and More is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrive damaged, reach out to us so that we may assist you in filinf a claim with the shipping provider.
7.SHIPPING RESTRICTIONS
-Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
For questions about this shipping policy, contact:
Email: yofiscandlesandmore@gmail.com
Return & Exchange Policy
Exchanges. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 14 days of the delivery date. To initiate an exchange, please contact us at yofiscandlesandmore@gmail.com to obtaina return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your item.
Return Shipping. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
Eligible Items. The following items: Clearance items, Final Sale items, and Custom items are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
Condition of Items. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.
Form of Payment. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us by email.